Wireless keyboard Troubleshooting

Wireless keyboard issues where the mouse or keyboard is not responding and resulting in no access to PC.

Solutions

Go into software of mouse/keypad if possible (use hard wired mouse)and check battery levels.Reset to default if available.

•    Remove the batteries from the keyboard
•    Press the Connect button on the receiver for 10 seconds.
•    Press the Connect button on the mouse.
(You might need a pencil tip or other small tip to press the connect button.)
•    Insert the batteries back into the keyboard.
•    Press the Connect button on the receiver.
•    Press the Connect button on the keyboard.

If the above does not work install KEYBOARD/MOUSE software on another laptop and if the mouse and keyboard works it is not a hardware problem

Try it again on the problem PC and  it should work

 

 

 

 

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